Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

Job Functions

Responsible for the administration of warranty, overseeing the processing of warranty claims, administration of vendor recovery, and the Return Goods Authorization (RGA) process. This includes warranty claim review, technical claim review, quality vendor recovery analysis, reporting, and critical warranty support. The individual in this role dedicates their activities to ensuring claim data integrity, vendor recovery, recovery analysis, and warranty cost avoidance and reduction.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: ​​​​

Assist Warranty Analyst I in analyzing and processing warranty claims to ensure accuracy and timely processing within Warranty and Policy Procedure parameters.

Communicate with channel partners through the claims system to ensure accurate claim submission, including appropriate diagnostics, repair sequence, and usage of standard repair time.

Provide channel partner support via phone, email, and other forms of communication for warranty processes and/or warranty system helpdesk.

Create and maintain warranty related training material and self-help tools. Support and participate in developing / improving Standard Operation Procedures related to the warranty processes.

Conduct in-depth warranty claim and/or channel partner auditing using warranty reports and analytics as assigned.

Administer the vendor recovery program for the assigned business unit including identifying eligible parts for recovery, streamlining the part return process, and coordinating requests with internal and external customers.

Manage regular vendor recovery submissions to vendors, properly apply credits from vendors, investigate new opportunities for recovery, and maintain good working relationships with vendors.

Manage the Return Goods Authorization (RGA) process ensuring proper return of parts for vendor recovery, engineering and technical service evaluation, and special requests.

Ensure post-sale extended service contracts for the assigned business unit are created properly in the warranty system.

Monitor warranty system functionality, troubleshoot to identify root cause, and work with the I.S. Team to correct issues.

Monitor warranty system tables to ensure accuracy of warranty process and payment to include maintaining tables, reimbursement to channel partners, labor rates, and standard repair times (SRTs).

Create and maintain SRT and SST (Standard Setup Time) tables in collaboration with the technical team.

Generate reports using Toro’s reporting tool for warranty and vendor recovery.

Provide training and work direction to other department personnel.

Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

Bachelor’s degree in a related field, or High School graduate with a minimum of 5 years associated experience.

3+ years’ experience in warranty analysis, vendor recovery, or technical service.

In-depth knowledge and understanding of engines, hydraulics, and electronics. Process diagnostic and repair logic skills.

Experience with business systems (i.e., Enterprise Resource Planning – ERP, Customer Relationship Management – CRM, etc.) and business process improvement techniques.

Thorough knowledge of Microsoft Office applications with advanced Microsoft Excel proficiency.

Experience and expertise with data analytics, database systems, business processes, and reporting tools.

Ability to translate complex ideas and detailed information into concise written, spoken, and visual communications.

Strong critical thinking and root cause analysis skills.

Excellent communication and interpersonal skills are required to interact effectively with channel partners, internal customers, and cross-functional teams.

Strong negotiation skills and experience negotiating.

Travel requirement up to 10%.

What Can We Give You?   

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at ourBloomington, MN HQlocation a variety of perks, including:

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.

Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees. 

Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. 

Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.If you need to, you can access your pay early withthe One@Workapp, formerly the Even app.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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