Job Summary:

The Warranty Claims Specialist I is responsible for reviewing warranty, policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, to assure maximum financial recovery is received to offset warranty spend. Entry-level position – Generally processes 1200 claims, averaging 100 a month dependent on workorder load and/or complexity including an 80% recovery minimum. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.

Essential Functions:

Verifies product warranty coverage information. Processes warranty claims, remittance, and variances as they pertain to OEM-specific requirements for type of product. Organizes, notates, and submits warranty claims to maximize warranty recovery. Reviews, corrects, and submits pending, returned and/or, rejected claims properly. Provide support to Service Managers/Supervisors with Warranty related issues and questions. Administers the Product Improvement (PIP), Product Support (PSP), and Field Campaign Claims. Coordinates PIP completion in support of Technical Services department technicians. Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery. Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information. Maintains departmental and individual goals/metrics established by management. Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. Performs other duties assigned.

Knowledge, Skills, and Abilities:

General knowledge of principles, practices, and methods of warranty administration as it applies to individual equipment and part manufacturers. Working technical knowledge with OEM products. Working knowledge of DBS, Claimsi, and Simsi. Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application. Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Proficient with MS Office products, e.g., Word, Excel, Outlook, etc. Demonstrated skills in a metrics-driven, collaborative team-oriented work environment. Understands the implications of new information in both current and future state and its application to problem-solving and decision-making. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Interpersonal and communication skills, both written and verbal Customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments.

Education and Experience:

A minimum of one year of work-related skill, knowledge, or experience is preferred. High school diploma or equivalent required.

Travel:

Limited travel may be required.

 

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