Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
Document Preparation
Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.
Quality Assurance
Perform relatively simple quality sampling and inspection of products or processes (or both).
Operational Compliance
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Product/Service Information
Provide basic product/service information and respond to basic customer questions about the product/service.
Information and Business Advice
Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
Solutions Analysis
Assess compliance with established standards and protocols for parts of routine inquiries.
Product Training
Help to develop product training by gathering and assembling standard data and/or preparing materials using established procedures, formats, and templates. Provide basic product training and coaching on product knowledge, demos, and sales techniques.
Resolving Customer Issues
Respond to basic customer issues, such as returns, and escalate issues appropriately.
Document Management
Maintain files and records.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education Upper Secondary School 3