Warranty EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Quality Manager

Your role and responsibilities

•\tEnsures the professional resolution of post-sale customer complaints/disputes/ requests, in coordination with Sales, Operations, and other internal and/or external teams. •\tPerform quick/professional response/communication with customer within target time line all through the case resolutions. Escalate timely to avoid issue pending some there without progressing•\tEffectively arrange resource from factories or service team to ensure the time presence at customer field for problem solving.•\tFor each complaints take lead the RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.•\tFor critical case travel to customer site to lead the case resolution and communication/negotiation if necessary.•\tEnsure CCRP digital tools operated correctly with smooth flow and high quality flow in warranty team and cross-functions.•\tCollect and archive complete information/communication/measurement data for each single case into system/share folder with high quality and on-time. Complete handling-process traceability should be guaranteed for every case.•\tWork with Quality control team to initiate quality improvement projects with solid data/documentation as input offered to internal cross functions.•\tEfficiently follow warranty process and continuously improve in a dynamic way to drive fast/professional response to customer through internal collaboration.•\tImprove self-competency through self-learing, internal/external training, including basic product knowledge/business process/communication/customer report etc., to act as professional interface both for customer and internal functions.•\tBring customer voice to internal functions to raise awareness of customer centric quality culture. Improve customer satisfactory onto after sales support through right strategy and cross team collaboration in an efficient/professional way.

Qualifications for the role

\tA Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.\tSolid experiences in customer quality management will be preferred\tExcellent communication skill \tGook knowledge onto quality tools\tGook knowledge and experiences in quality assurance management, especially onto ISO QEHS system.\tProven ability to develop team competency\t Fluent in Chinese and English with strong written and verbal communication skills

More about us

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