Forvia, a sustainable mobility technology leader New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as a Warranty Engineer in San Juan del Río, Qro. 

Your mission, roles and responsibilities

Overall responsibilities and duties:
Analyze the external behavior of Clarion products together with the departments involved, to determine the root cause of the problem reported by the client and establish action plans to eliminate them, carry out the respective follow-up to avoid their recurrence, with the final objective of continuous improvement.  
The main missions of the role are:
o    Quality Scrap handling for Warranty topics.

o    Updates and/or prepares performance reports in the field for products manufactured by Clarion Electronics through Technical Service Reports, Customer reports to evaluate the quality of the products.

o    Validates the Warranty analysis reports of the Warranty Technicians. Follow up on customer complaints using the 8D's methodology.

o    Provides feedback to the areas responsible for reported field problems and coordinates the preparation of action plans, to eliminate the root cause as well as areas of opportunity for improvement.

o    Participates in the validation of the implementation of countermeasures in the Production areas and confirms the clean point of the batches with corrective action.

o    Attend training courses according to the established program, to reinforce and update your knowledge and skills and / or acquire new ones.

o    Applies and supervises the performance of the 5 "S" in your workplace and area, to ensure that workplaces are in good order and cleanliness.

o    Update at least once three years or when required the Organization Manuals, Forms and Instructions and Procedures of the Integrated Management, Environmental and Materials System, by reviewing them, to have accurate and timely when required.

o    Coordinates the direct work of the Analysis carried out by the Warranty and Service Technicians.

o    Participate in conducting internal audits of the Company's Quality System.

o    Support and participate in the creation of methods to ensure the performance of the site’s management systems.
 

Your profile and competencies to succeed

Qualifications
The ideal candidate will have/be:
Minimum education level: Bachelor's degree studies in Electronic Engineering or equivalent.
Experience:
o    It requires 2 years of experience in Quality (preferably in Warranty area), Production or Engineering, as well as in the management of quality systems in supplier companies of the automobile industry.
o    Basic knowledge in interpretation of FMEA, Control Plan, SPC and Internal Audits. 
o    Experience in applying 8D's methodology ((including 5W/2H, Ishikawa, etc.).
o    Management and interpretation of databases to identify the main problems and trends with clients using Pareto diagrams.

Skills and competencies
o    Knowledge of IATF16949.
o    8D's knowledge and analysis and problem solving.
o    Leadership and autonomy. 
o    Active team member with great communication skills. 
o    Management skills within the multidisciplinary team environment. 
o    Language: Desirable 70% English language.
o    Basic knowledge of Mexican health, safety, energy, and environmental standards.
o    Basic knowledge and identification of environmental aspects and impacts.

TECHNICAL COMPETENCIES    LEADERSHIP COMPETENCIES
IATF 16949: BASIC    Collaborates with others
CSR: BASIC    Drives results
PROBLEM SOLVING    Manages complexity
CORE TOOLS    Customer focus
    Learning agility
    Cultivates Innovation
    Instill trust 

What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.