Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

The main missions of the role:
Act as main customer contact, responsible for FCE market quality, problem analysis and report making.

You will be responsible to obtain precise information for quality improvement in cooperation with manufacturing processes and align with the R&D team by
● Showing clear awareness of current statuses and demonstrate strong knowledge how to use our products through customer evaluations or/and market information, to sustain and improve customer satisfaction levels.
● Fault analysis of suspected units, utilising FTA and/or other quality tools to define the root cause and implement countermeasures
● Cooperating with R&D and manufacturing departments to conduct analysis and resolve problems quickly
● Analysing Market claims and judging applicability

Global Key Account Center
● Work as a part of global team (predominately China, Thailand), supporting local site interims using analytical skills and strong communication with customers.
● Able to work with cross functional teams (Program Management, R&D, Production planning) to resolve outstanding issues

Reporting to: Customer Experience, Market Quality Manager
 

Your profile and competencies to succeed

● Education Level: Bachelor's degree or above
● English: Business level
● Japanese: Fluent N1）or Native

【Must Have】
● Minimum 2 years working experience in quality in Automotive Tear-1 supplier
● Minimum 3 year working experience as customer interface
● Extensive knowledge with semiconductors / electric components / module components and related technologies, and industry trends
● Self-motivated, responsibility, collaborative, proactive and positive attitude

 

【Nice to Have】

● Knowledge of ISO, IATF
● Experience with 8D report making
● Experience working within a global matrix organization 

What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.