**EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.** Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. **Summary** The Warranty Manager is responsible for documenting and processing warranty claims with internal and external providers on non-conforming parts, materials, or workmanship. The Warranty Manager reports to the Quality Control Manager and will coordinate claim requirements with all departments involved in the warranty process. The Warranty Manager also oversees the warranty staff and assisting all other employees at the location in all warranty matters, reviewing documentation and policy adjustments. **Essential Duties and Responsibilities** + _Responds to warranty issues found in production and documents labor and parts costs incurred._ + _Notifies supplier of warranty issue to get warranty authorization and to begin claim process._ + _Gathers and records needed information to support warranty claim filing._ + _Initiates claim process and works with warranty processing team to ensure claims filed on time_ + _Advises the production team on requirements for claim, such as tagging/retaining, or scrapping suspect parts, obtaining pictures or videos, the required claim documents, etc._ + _Trains the production managers, supervisors, and line leads on warranty requirements and processes for performing repairs and for filing claims._ + _Develops and implements procedures for all departments involved in the warranty process to follow._ + _Creates reports for warranty issues to share with the management team._ + _Reports repeat defects to quality management for further action._ + _Analyzes and tracks open claims to ensure recovery of warrantable repairs._ + _Develops relationships with suppliers to simplify the warranty and goodwill claim process_ + _Whole Goods Inventory – Conducting and coordinating quarterly Whole Goods Audits_ + _Responsible for ensuring Work Orders are closed in a timely manner_ + _Truck Locator – Pinging trucks throughout operation_ + _Part Shortages Tracking_ + _Lean Kit_ **Required Skills and Qualifications** _Qualifications include:_ + _High school diploma or the equivalent; Bachelors or Associates degree preferred._ + _Attention to detail with excellent organizational skills._ + _Proficiency in Microsoft Excel and Word_ + _Prior experience with heavy equipment, machinery, or automotive based applications._ + _Good written and verbal communication skills_ + _Ability to multitask and prioritize._ **Preferred Skills and Qualifications** + _Prior experience in a similar role_ + _Experience with dealership warranty claims process_ + _Infor M3 software experience_ **Working Conditions** + _This position is performed in multiple settings, including but not limited to, office, warehouse, production floor, and outdoor areas._ + _The position responsibilities will require time spent both indoors and outdoors where temperatures can vary in both cold and heat, including variations in weather conditions._ + _The position will require time on the production floor where climate control is varied._ + _Position involves and may require working with equipment that achieves heights up to and exceeding 100 feet._ + _This position is in a factory environment where noise, automotive exhaust fumes, welding, grinding, and other results of industrial activities are taking place. The use of proper personal protective equipment, to include safety glasses, safety toe shoes, ear protection, etc. to be used as required._ **Physical Requirements** + _Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling._ + _Ability to move parts as required following applicable safety procedures._ This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. **BENEFITS** + 401(k) with Employer Match + Competitive Health Care + Dental, Vision, and Life Insurance + Paid Vacation, Sick and Holidays + STD/ LTD + Partner Discounts + Investment in Employee Development _Custom Truck One Source is an Equal Opportunity Employer and_ _provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._