Warranty Manager F/H Company : Safran Electronics & Defense Job field : Sales & Marketing Location : Massy , Ile de France , France Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent \# 2025-149995 Apply with one click Any questions ? **Job Description** The Warranty Manager oversees the warranty claims and processes to ensure customer satisfaction and cost efficiency. This role acts as a key link between technical, commercial, and supplier teams, ensuring seamless warranty operations. Main Responsibilities: 1. Review and process customer warranty claims efficiently and accurately. 2. Ensure compliance with company warranty policies and industry regulations. 3. Liaise with suppliers to negotiate warranty terms and minimize related costs. 4. Collaborate with technical teams to diagnose product issues and develop solutions. 5. Maintain and manage the warranty database, tracking claims and reimbursements. 6. Generate regular reports on warranty performance metrics (e.g., costs, response times, claim volumes). 7. Identify areas for improvement in warranty processes and recommend best practices. **Job Requirements** Understanding of warranty processes and quality standards. Analytical and problem-solving skills. Excellent customer service and negotiation abilities. Proficiency in IT systems (ERP). Effective communication and team collaboration skills. **Locate your future workplace** 100 avenue de Paris91300 Massy Ile de France France Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.