Job Title: Warranty Officer

 

Job Description:

In-charge in the processing of warranty claims to ensure that centers across the region submit warranty claims by preparing related reports for Technical and Warranty Division in accordance with Toyota Warranty policies and procedures.

Responsibilities:

Perform research on warranties and prepare customize warranty papers for work. Review all warranty claims and administer it with warranty awarded. Coordinate with manager and prepare repair order for authorization as per warranty requirement. Assist various departments and fulfill all warranty requirements. Supervise all information and update database and prepare require filling documents. Maintain knowledge on various warrant programs by active participation in education programs. Ensure customer satisfaction and ensure compliance to all warranty specifications. Evaluate databases and complete all data entry for warranty claims and filings. Prepare and maintain all warranty documents according to distributor and manufacturer requirement. Monitor defective products and withdraw specific batch of products if required. Manage all warranty claims, resubmit claims of required and ensure appropriate action.  Coordinate with account departments and settle all warranty claims. Prepare documents for all warranty papers and mention repair order number and date of replacement. Maintain records of customer details and warrantor references.

Qualifications:

Can communicate in Arabic and English languages Minimum: Bachelor's Degree or Equivalent Minimum 1–2 years experience in Service area Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent verbal and written communication skills, with the ability to effectively communicate with individuals at all levels of the organization. Strong attention to detail and accuracy in all aspects of work, including document preparation and data management. knowledge in worksheets, word processing, presentation, and database management.