**DESCRIPTION** GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) **Job Summary:** + Supervises, trains, and sets individual expectations to meet warranty processes. **Key Responsibilities:** + Provides day-to-day supervision of direct reports. Identify warranty process improvements and department capability. + Resolves escalated customer inquiries and complex assignments. + Engages with the distribution channel and cross functionally to build collaborative relations. + Recruits, staffs and schedules team members. Leads projects or provides resources to support process improvement projects. **RESPONSIBILITIES** **Competencies:** + Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence. + Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. + Builds networks - Effectively building formal and informal relationship networks inside and outside the organization. + Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + Develops talent - Developing people to meet both their career goals and the organization’s goals. + Ensures accountability - Holding self and others accountable to meet commitments. + Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. + Training Delivery - Instructs learners in a manner that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job. + Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions. + Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. + Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. + Values differences - Recognizing the value that different perspectives and cultures bring to an organization. **Education, Licenses, Certifications:** + College, university or equivalent required or equivalent experience required + This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** + Intermediate level of relevant work experience, including team leadership experience, required. **QUALIFICATIONS** + Focus on analysis & create warranty and policy term with competitive policies in different product portfolio, such as EBU/PSBU and DBU products + Assigned as service team Wuhan regional leader, to overall lead a virtual team with approx. 20 employees in Wuhan, including employees from DFSE, warranty administration, digital services. + Need to perform acting team leader for KA support manager due to the maternity leave start from January 2025 **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2409650 **Relocation Package** No