Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job DescriptionThe Compensation range for this position is approximately $45,050 - $55,650 and will be based on the candidate’s qualification, experience, and education.
Under general direction, evaluates and processes warranty claims and product registrations. Supports customers and homeowners by phone and e-mail.
Duties include, but are not limited to:
Provides customer service and support related to warranty and product registration.Able to meet SLA requirements.Resolves complex non-standard warranty items independently.Refers highly unusual situations to higher authority for review and reconciliation.Handles situations which may require adaptation of response or extensive research according to claim complexity.Provides technical support for online tools to track warranty claims and product registration.Provides liaison with customers during post delivery times. QualificationsRequirements:
High School diploma or an equivalent combination of education and experience. Bachelor’s degree preferred.Requires at least six months call center experiences and at least 2 year’s related experience.Excellent written and verbal communication skillsRequires a working knowledge of products and partsMust have developing knowledge of warranty review processesAbility to navigate SAP and other relevant applicationsAdvance problem solving abilities
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