*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ *Primary Role*_ Responsible for collecting samples from the treatment plant or distribution system, performing routine water quality analyses, sample custody, data entry and recordkeeping. Review and respond to water quality complaints and inquiries. _ *Key Accountabilities*_ * Collect and analyze plant, field and regulatory samples following approved methodology. * Analyze results, record data and identify process control/regulatory problems. * Prepare reagents/standards,maintain log sheets, clean glassware and maintain laboratory in clean and orderly condition. * Maintain QA/QC on lab equipment and adjust continuous process control monitors. * Interaction with customers on water quality issues. _ *Knowledge/Skills*_ * Knowledge of basic chemistry and laboratory techniques and QA/QC programs. * Working knowledge of Word, Excel, Access, Lotus Notes. _ *Experience/Education*_ * Associate’s degree in a Science-related field or certificate from a technical water or wastewater program. HS Diploma/GED required. * One year of lab experience or technical training preferred. * General office experience including customer service desired. _ *Travel Requirements*_ * Must possess a valid State issued Driver’s License. _ *Work Environment*_ * Primarily an indoor laboratory environment. Laboratory work will require periods of standing while performing bench top work. * Outdoor work in all weather conditions while performing sample collection. * May include weekends, Holidays and evenings. _ *Other*_ * Must be able to distinguish colors to conduct testing using normal colorimetric methods. _ *Competencies*_ Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*