Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Primary Purpose of the Job:

In consultation with Director of Visitor Experience, develop and lead the events with third-party vendors, and support third-party operations such as food & beverage, Broom Experience and Digital Guide at Warner Bros. Studio Tour Tokyo (WBSTT) to maximise revenue, convert sales opportunities and position the commercial businesses as market leader in the attractions’ events sector. This position also covers F&B contract management for Harry Potter Shop Harajuku which is opening in summer 2025.

Essential Job Functions:

Day to Day Management

Ensure the agreed scope of service is delivered consistently.Ensure the high standard of hygiene in all areas front and back of house.To maintain good communications and working relationships with third party vendors, customers and all staffTo proactively seek to improve standards wherever possible.

Third-Party Vendor Operations

Work in tandem with third party vendors to develop new products and services to meet the needs of our visitors.Discuss to maximise margins through cost management and effective pricing.Administer brand approvals for products and services, including regular discussions with colleagues in the Global Franchise Development team.Ensure all outlets are visually merchandised to the highest standard, and correct signage and POS materials are used throughout.Ensure WBD's equipment is in the best possible condition through third – party vendors and make efficient maintenance and investment decisions

Events

Motivate and collaborate with third party vendors to exceed clients’ expectations.Create the best-in-class event plans through the market trend and guest needs.Provide the best possible experience for our visitors through proposals, negotiations, and implementations.Maximize profits through competitive prices and cost control.

Financial

Support operations to ensure our sales targets are achieved by fully maximising all opportunities.Demonstrate positive solutions and documented action plans to maximise profit.Ensure third party vendors are in accordance with WBD guidelines and to agree standard.Analyse and interpret commercial data and feedback information on performance. Support the development of new income streams, business opportunities and projects connected with events and food & beverage.

People

To take responsibility for talent development through one-on-one coaching from line manager.Lead and monitor all HSS policies and procedures to ensure a safe and clean environment for staff and visitors.Lead and motivate team members and third-party vendors, to achieve the highest possible levels of service and sales performance.Coordinate trainings for third party to be aligned with WBD guidelines.

Administration

Collate information and prepare reports ensuring accuracy.Ensure administrative work is accurate and up to date.Manage and authorise purchase orders in accordance with Warner Bros. policy.

Duty Management

Act as Building Controller during event activities, with responsibility for the site, the Health & Safety of the tour and it’s guests, and activities during event operations.Support the team at WBSTT as part of a duty management team (as part of a seven-day week rota including weekends and evenings).Participate in cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.Support and deputise for the Executive Director, Commercial.

Selection Criteria

Relevant Previous Work Experience

Management / Leadership experience in a similar hospitality environment (Restaurant, hotel, tourism, leisure or heritage industry).Experience of having worked in an environment where high emphasis is placed on service, standards, and commercial management.Experience of planning and managing large events with more than 300 guests.

Skills Required

Planning and implementation to improve service levels and revenue while collaborating with diverse group of people, including cross functional partners, site leadership, external partners and other to achieve excellent results.Problem solving and decision making across all areas on a daily basis.Identify and resolve problems through the collection and analysis of data.Highest levels of customer service.IT literate.Able to prioritize workload and manage change.Work as part of a team with a flexible approach.Excellent verbal and written communication skills both in Japanese and EnglishEducation/QualificationsEducated to degree level (or equivalent qualification with extensive vocational experience).Full use of Microsoft Office Suite would be advantageous.

Working Pattern:

37.5 hours a week working shifts.Regular weekend and evening work required.Because of the adaptive nature of this role flexibility is required to suit the needs of the business.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.