University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. Posted Job Title WCIT Drexel Co-Op Temp Worker, Client Services Job Profile Title Temporary Employee - Co-op Worker Job Description Summary WCIT Drexel Co-Op Temp will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. Job Description As a Computer Support Specialist, you will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for. DUT I E S: + Troubleshooting hardware and software issues on Windows, MacOS, Android, iOS, and iPadOS​ + Configuration of students’ devices for Wharton’s computing environment + Google, Active Directory, and Pharos print account administration + Managing tickets and chat using Zendesk + Updating internal & external knowledge-base articles Q U A LI F I C A TI O NS: ( Q ua lif i c a ti on s s hou ld cle a r ly i nd ic a te t ho s e t ha t a r e r e qu i r ed a n d t ho s e t ha t a r e p r efer r e d + Excellent communication and interpersonal skills + Technical troubleshooting skills + Ability to work within a team effectively + Demonstrated customer service skills are a plus Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $7.25 - $20.00 Hourly Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law . Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits + Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. + Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Please note that benefit eligibility is determined/based on ACA guidelines. The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.