Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL 

Responsibilities

Manage the day-to-day activities of a Fraud Operations teamProvide direction to the team on productivity and SLAs, problem solving, setting timelines and next stepsProvide individual coaching, mentoring, and feedback to the team on a regular basisEducate Fraud Investigators on identification and prevention of fraudulent activityConduct training, monitor quality and quantity of case work and provide feedback on performanceManage significant caseload and utilize the company investigation systemOpen and prepare cases and follow all documented procedures to ensure proper cases detail is completedReview existing operational processes and identify opportunities for continuous improvementReview developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadershipCoordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriateCommunicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

Qualifications

Bachelor's Degree or equivalent combination of education and fraud experienceMinimum of 3-5 years of experience in financial services or related industriesMinimum of 1-3 years of people management experience with a proven track record of strong leadership skillsAbility to analyze data for patterns and trends and to take findings and communicate them in an effective mannerAbility to research and make appropriate decision regarding complex casesMust be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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