Are you looking for a dynamic leadership role where you can drive precision and collaboration, ensuring seamless client updates, system enhancements, and effective issue resolution?

As an Account Opening Lead in the Client Operations organization you will be responsible for a wide variety of functions which include submitting client updates, updating back end systems, and overseeing and reconciling the team's daily work. You will work closely with several internal business groups including the Client Onboarding Maintenance (COB), Client Services, Investors, Investment Assistants and Supervisory Managers. Your role requires a high degree of discipline, a strong attention to detail and a strong control mindset. You will also serve as the liaison for issue resolution and research relating to account information queries, and providing feedback to the team on performance and quality.                                       

Job Responsibilities:

Review and interpret client-executed documentationResearch client documentation for accurate suitability (FINRA Rule 2111)Take ownership to diligently maintain policies and proceduresServe as the first line of defense for escalations, resolving issues with business partnersRepresent your team as a subject matter expert (SME)Run reports and review metrics, taking actions as neededPromote and cultivate a controls environment to mitigate riskCommunicate with business partners/clients, providing coaching on persistent issuesInvestigate opportunities to reduce costs and automate processesBe responsible for talent recruitment, training, and developmentEnsure completion of mandatory training by employees before deadlines

Required qualifications, capabilities, and skills:

Demonstrate strong analytical and problem-solving skillsMaintain a strong client focusEmbrace a growth mindset with continuous learningBe detail-oriented and accurateManage tasks effectively and prioritize efficientlyExhibit strong verbal and written communication skillsDisplay teamwork and leadership abilitiesDevelop and maintain relationships with business partnersCommit to quality and controlProvide thought leadership with a focus on process improvementTroubleshoot and solve issues independently under pressure and fixed deadlines

Preferred qualifications, capabilities, and skills:

Bachelor's degree or equivalent professional experienceAt least 3 years of experience with in a financial services, operational or compliance fieldsDocumentation analysis experience preferred