In J.P. Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets.

As a KYC Associate, you will be the team lead and focus on managing the KYC of Wealth Management APAC clients.  With emphasis on Periodic Renewals, you will help the team achieve high performance and quality, whilst assuring that AML and KYC policies are adhered to.  As a subject matter expert in Wealth Management sector, you will bridge the knowledge gap to develop employees, and partner with Bankers/Banking Team, Line of Business (LOB) Operations, and Compliance; managing these relationships to drive timely action & resolve challenges. 

Job Responsibilities

Manage the team’s pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs Provide own/broader team with subject matter expertise and guidance to perform their job function; coaching team to make decisions that are effective and well-grounded based on guidelines, policies, and insightsCultivate an environment of strong team work and client focus Operate as escalation point for the teamLead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challengesEvaluate and present solutions to improve controls across the organization and process Identify and execute initiatives to maintain a robust end to end process

Required qualifications, capabilities, and skills

Bachelor’s Degree in Finance, Economics or other related disciplinesAt least 7 years of KYC or related experience, with strong understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)Proven ability in team & book of work management; with capability to deep dive into the detail Excellent verbal and written communication skills plus strong negotiating abilities Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholdersSelf-starter and is able to operate with minimal oversight

Preferred qualifications, capabilities, and skills

Experience covering Wealth Management sector, however experience in other lines of business may be consideredStrong presentation skills  Knowledge of project management Experience as a team lead or managerBusiness fluency in written/spoken Mandarin to support Chinese speaking clients in China