The Team You Will Join The MetLife Marketing organization is evolving to enable our Next Frontier strategy. The organization has outlined a new vision - to be a customer-centric and data-driven growth engine that takes accountability for contributing meaningful enterprise value and building customer equity. The organization is on a journey to create a high-performing team equipped with modern capabilities. This will require us to change the organization’s expectation of marketing and shift the Marketing focus areas. The expected outcomes of this evolution are 1) growth - marketing as an investment with a predictable contribution to enterprise value, 2) efficiency/effectiveness through a data-driven DNA, 3) capability maturity leading to sophisticated technical and strategic capabilities, and 4) talent alignment to enable a modern, agile marketing organization that nurtures, develops, and attracts top talent. The Opportunity We have an exciting opportunity to join our team as a Web Channel Operations Lead. This role will oversee the project management operations for the web channel to drive growth at scale. Reporting to the head of MetLife.com, this role is critical in ensuring the efficient coordination and execution of web projects, upholding high standards of quality, and timely delivery of content. Keep us organized and drive value over volume. How You’ll Help Us Build a Confident Future (Key Responsibilities) * Develop and implement project management processes and systems to streamline operations and enhance productivity * Manage processes to ensure efficient workflows, address and resolve any issues, drive quality, working closely with content creators, key stakeholders and technical teams to make necessary adjustments * Facilitate communication between internal (within and outside the department) and external teams and contributors to ensure clarity of project requirements and alignment of goals * Update stakeholders on project status, challenges, and achievements through regularly reporting * Monitor performance of digital operations and stay updated with the latest trends in digital operations and project management to continuously refine and advance operational strategies * Run regular site audits for legal, compliance and content value What You Need to Succeed (Required Qualifications) * 2+ years of relevant experience in digital operations management * 2+ years of experience working with Excel, pivot tables, vlookup * 1+ years of digital marketing experience including website management and web design * Familiarity with the Adobe suite of products including AEM, Analytics and WorkFront * Bachelor’s degree or related military experience What Can Give You an Edge (Additional Skills) * Excellent organizational skills and the ability to handle multiple projects simultaneously * Outstanding communication and interpersonal skills in a cross-functional environment * Experience working with team members from all over the world; experience working in a global, three-shift environment (9am - 5pm, 3pm - 10pm, 11am - 8am) a plus At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.