The eCommerce Content Specialist is part of a team responsible for creating and enabling a world-class shopping experience on HP.com. The Content Specialist role ensures the eCommerce store content management aligns with HP.com’s overall business objectives. The Content Specialist will be responsible for handling a wide variety of ecommerce functions ranging from coordinating new product launches (NPI’s) to creating, improving and/or automating business process flows. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

The Content Specialist will work closely with cross-functional teams such as Category, Merchandizing, GBU, RBU, System Support (I.T.) and other internal content providing teams to ensure the products on our webstore are displayed appropriately and with eye catching energy.

Essential Responsibilities:

Work with cross-functional teams to support ecommerce content optimizationsContinuously seek new ways of understanding and fulfilling the needs of our customers improving customer satisfaction in the shopping journeyStrong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.Solid knowledge of internet principles and web site productionCan-do, positive attitude and willingness to work in fast-paced team environment

Education and Experience Sought:

First-level university degree or equivalent experience; may have advanced university degreeTypically 4-6 years of related experience in business operationsExperience with website content management systems preferred (HCL WebSphere, Magento, etc.)2 to 3 years of experience with using Microsoft TEAMS, Power Automate (Flow) and/or Power Apps

Other Knowledge and Skills Sought:

Highly detail-oriented with organizational skillsCreativity and curiosity around process improvementStrong analytical, problem identification and solving skillsExcellent time management skills and strong sense of urgency, with ability to multitaskDemonstrated ability to triage and prioritize based on data, business goals, and customer impactAbility to work collaboratively across functional groups.Proficiency with MS Word, Excel, and Outlook and a basic understanding of HTMLStrong communication skills (i.e. written, verbal, presentation). Proficient in English and local language.