Assist our clients in their project’s production process. Act as the bridge between our clients and the production team. Ensure the project remains within scope. Try to keep the project timelines within the approved schedule. Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team . Work with team members to develop creative solutions for clients and their website. Create an environment cultivating a high-level of customer service, excellence and performance for the team Report department performance on a weekly basis: important issues, what went well and what could be improved Stay up to date with industry best practices Regularly coordinate with the client and production teams regarding any new/updated processes or products Give feedback to the management team to improve products, services and customer experience. Maintain an objective approach on keeping clients happy and coming back for more work