WebTech Implementation Specialist - SP
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
What You’ll Do
The professional will be responsible for Implementing Web Products and Analytics. The Team supports clients around the world that speak Spanish and Portuguese.
Key Responsibilities
● Communicate with business customers, internal sales teams and services teams via phone, email, chat as needed.
● Collaborate with the customers on the implementation of web based products and analytics tracking tags.
● Verify and troubleshoot existing implementations together with the customers.
● Provide guidance, support, and educate customers on how to Implement Products.
● Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
● Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
● Continuously work on developing and improving your technical and soft skills.
● Follow up with customers regarding pending implementation.
Preferred Experience:
· Fluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus for a career plan in the Team.
· Intermediate knowledge in Front End Languages - HTML e Javascript (Developer mindset)
· Good troubleshooting skills of web development problems context.
· Strong communication skills, support to the client and relationship management (Soft Skills). Professional needs to be capable of adjusting himself to the technical level of the client to provide the best customer experience.
· Time management and organization skills are needed due to our new and complex processes we have in the team.
· Quick learner: Person capable of learning quickly and engaging in the team activities to improve the customer experience provided.
· Adapt and adjust: The client is a fast paced company that changes very quickly and frequently. People capable of adapting to changes and flexibility will be a success in this Team.
· Team player: proactively collaborates together with other members of the team in day-to-day activities and long term process & workflow optimization. New ideas are always welcome.
· Knowledge with various CMS & Ecommerce platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify) is a plus.
Desired:
· All above
· Proven Customer service, relationship management and support skills.
· Demonstrable experience in web development.
· Back-end development skills would be considered a plus.
· Experience with various content- and ecommerce-oriented CMS platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify).
· Experience working in a B2B and B2C environment
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.