**Additional Information** **Job Number** 25006831 **Job Category** Sales & Marketing **Location** Sheraton Fiji Golf & Beach Resort, Denarau Island South, Nadi, Fiji, Fiji,VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Fiji%20Golf%20%26%20Beach%20Resort%2C%20Denarau%20Island%20South%2C%20Nadi%2C%20Fiji%2C%20Fiji%2C) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Responsible for enhancing communication between property departments and wedding coordinators to ensure consistent, high-level service throughout pre-wedding, wedding and post-wedding phases of property events. Works with his/her management team to ensure their wedding events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding wedding functions. **CANDIDATE PROFILE** Education and Experience + High school diploma; 2 years’ experience in the event management or related professional area. OR + 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Event Operations** + Greets customer during the event phase and hands off to Event Operations for the execution of details. Should be available for operational needs pertaining to the wedding. + Verifies hourly associates understand expectations and parameters for event activities. + Adheres to all standards, policies, and procedures. + Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill. + Ensures that coordinators close off wedding billings no more than 30 days after the event. + Participates in customer meetings for assigned groups with guidance from his/her supervisor. **Providing and Ensuring Exceptional Customer Service** + Encourages associates to provide excellent customer service. + Sets a positive example for guest relations. + Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor. + Makes presence known to customer at all times during this process. + Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales. + Follows-up with customer post-event. + Responds to and handles guest problems and complaints. + Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). + Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges. + Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. + Reviews comment cards and guest satisfaction results with associates. + Interacts with guests to obtain feedback on product quality and service levels. + Solicits feedback from the property departments to identify areas for improvement to enhance the wedding experience. + Participates in pre- and post- event meetings as required to review and communicate group needs and feedback. + Works with the property staff and customers to address operational challenges associated with wedding groups. + Participates in activities to improve service performance using his/her evaluation of the issue and resolution. **Supporting the Sales and Marketing Function** + Assists with the sales process as necessary. + Up-sells products and services throughout the event process. + Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups. + Performs other duties as assigned to meet business needs. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.