Welcome Center Specialist II - US Based Remote
Anywhere
Welcome Center Specialist- Remote
The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction.
Responsibilities:
Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process Conduct preliminary real estate needs assessment Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect Obtain consent to refer customer to Anywhere Real Estate affiliated companies Ensure product referral placement is in compliance with client policy Negotiate referral fee for out of network broker registrations Manage out of network broker revenue due Cartus Manage placed referrals ensuring customer satisfaction with assigned real estate agent Serve as a resource for the Cartus consultant and customer for agent/brokerage issuesCritical Dimensions:
Excellent verbal and written communication skills a must Strong computer proficiency a must Ability to navigate multiple systems with ease a must Multi-tasking a must Instant rapport building skills required Interpersonal/influencing skills Ability to overcome objections Ability to prioritize workload Attention to detail Strong data integrity Strong planning and organizing skills Must be internally motivated and a self-starter TeamworkQualifications/Selection Criteria:
1-2 years of business experience Previous sales or real estate experience a plus
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