**Additional Information** **Job Number** 25018062 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (https://www.google.com/maps?q=W%20Edinburgh%2C%201%20St%20James%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH1%203AX) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **W Edinburgh is hiring its first Welcome Desk Agent (Receptionist) team to join team! We invite you to play an integral part in bringing to life this unique project.** **Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.** **ABOUT THE BRAND** Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. **ABOUT THE ROLE** Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay. Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly, loves interacting with people, and is a team-player! As Welcome Desk Agent, key aspects of your role will include: + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible + Thank guests with genuine appreciation and provide a fond farewell + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Process guest check-ins and check-outs + Process all payment types such as room charges, cash, checks, debit, or credit + Handle guest complaints and payment disputes + Answer, record, and process all guest calls, messages, requests, questions, or concerns + Supply guests with directions and information regarding property and local areas of interest + Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success Our ideal Welcome Desk Agent is someone who has: + Confidence interacting with guests + Good communication skills – both written and verbal English + Multi-tasking skills + Comfortable using computers and systems + The ability to work in a team + A positive mindset + A genuine passion for working in hospitality In return for your hard work, we give you: + World class training and development, including leadership development + Unlimited career opportunities (internationally and locally) + Wellness and mental health programmes + Discounted accommodation, food and beverage in over 9,000 hotels all over the world! + Discounts for your friends and family + Specially curated discounts in thousands of shops **ABOUT THE PROPERTY** W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel helps redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. The W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. _If this sounds like the perfect place for you, apply to be a Welcome Desk Agent today!_ _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.