**Additional Information** EU Nationality or work permit for the Czech Republic needed. **Job Number** 25020833 **Job Category** Rooms & Guest Services Operations **Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%20Praha%201%2C%20Prague%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Welcome Desk Agent at W Prague, you will be the first point of contact for our esteemed guests, embodying our commitment to exceptional service and hospitality. Your responsibilities will include warmly welcoming guests, managing reservations, providing personalized assistance and information about hotel amenities and local attractions, coordinating guest services, handling check-ins and check-outs efficiently, managing guest requests and inquiries with professionalism and courtesy, and ensuring seamless communication with other hotel departments to exceed guest expectations. Your impeccable presentation, attention to detail, and ability to anticipate and fulfill guest needs will contribute to creating unforgettable experiences for our beloved guests. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. **PREFERRED QUALIFICATIONS** Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.