Job Title:

Wellbeing Sr. Specialist

Job Description

Job Description

Sr. Specialist, Wellbeing (9B)

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.



Minimum qualifications:

M.A/MSc in Psychology. Registered and licensed counselor as per the country law.

Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations



Desirable



Post Graduate Diploma in Clinical Psychology

Diploma in Guidance and counselling

Post Graduate Diploma in Rehabilitation Psychology




Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)



Have completed the continuous professional development necessary to maintain good standing within their professional society/body



Have experience managing client accounts and wellness programs



Excellent communication skills



Empathic and engaging work style, works well with teams and individuals



Able to build trust and rapport with clients and colleagues



Takes a thoughtful and proactive approach to employee wellbeing initiatives



Skills desired:



Client account management exposure

Content Moderation experience



Responsibilities

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.

Strategy

Drive initiatives developed by the site lead

Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.

Driving Continuous Improvement Initiatives

Employee care

Individually

Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.

Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies

Conduct 1:1 counseling sessions to guide and coach the employees.

Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.

Manage critical cases and ensure appropriate escalation procedures are followed

Tracking all data and share the insights with Wellness Lead

Group Workshops/Sessions

Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.

Address common observations/issues and share it with Site Lead.

Create report on health outcomes of employees



Reporting & Communications:

Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns

Create all communications to agents

Oversee dashboards and reports creation

Managing personal confidential records and reports on dashboards.

Job Description  

Sr. Specialist, Wellbeing (9B) 

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client. 

 

Minimum qualifications: 

M.A/MSc in Psychology.  Registered and licensed counselor as per the country law

Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations 

 

Desirable 

  

Post Graduate Diploma in Clinical Psychology  

Diploma in Guidance and counselling  

Post Graduate Diploma in Rehabilitation Psychology 

 
 

Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc) 

 

Have completed the continuous professional development necessary to maintain good standing within their professional society/body 

 

Have experience managing client accounts and wellness programs 

 

Excellent communication skills   

 

Empathic and engaging work style, works well with teams and individuals   

 

Able to build trust and rapport with clients and colleagues 

 

Takes a thoughtful and proactive approach to employee wellbeing initiatives 

 

Skills desired: 

 

Client account management exposure  

Content Moderation experience   

 

Responsibilities 

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.   

Strategy 

Drive initiatives developed by the site lead  

Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.  

Driving Continuous Improvement Initiatives    

Employee care 

Individually   

Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.   

Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies 

Conduct 1:1 counseling sessions to guide and coach the employees.   

Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.    

Manage critical cases and ensure appropriate escalation procedures are followed 

Tracking all data and share the insights with Wellness Lead 

Group Workshops/Sessions   

Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.     

Address common observations/issues and share it with Site Lead.  

Create report on health outcomes of employees 

 

Reporting & Communications:   

Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns 

Create all communications to agents   

Oversee dashboards and reports creation     

Managing personal confidential records and reports on dashboards. 

 

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Time Type:

Full time2025-02-01

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