Job Overview:

This position supports one or more of several potential client groups, including employee fitness, physician wellness, or other specific populations served by TriHealth Corporate Health, through a combination of the following duties as applicable. Primary job duties/responsibilities may include: develop, promote and deliver fitness and health promotion programs; perform participant pre-screenings, equipment orientations, fitness assessments, exercise recommendations and biometric screenings; provide proactive customer service and interaction; primary contact for assigned product and service line; responsible for ensuring quality control for assigned product/service line; and maintain a safe, comfortable and friendly exercise environment for the members when working in a fitness center. Typically, this position has significantly more robust product/service line responsibility than is found with the role of the Coordinator I. This is evidenced by multiple products/lines and/or those with larger budgetary impact to the department - $25,000+. In addition, this position is responsible for providing face-to-face, telephonic and/or internet-based coaching services to clients with non complex conditions across the wellness-illness continuum. The population focus is on individuals desiring achievement in basic health and wellness goals, such as but not limited to, tobacco cessation, physical activity, weight reduction, stress resiliency, etc. A minimum essential skill set will include an ability to assess/ascertain client needs, establishment of rapport with a varied clientele, motivational interviewing skills, SMART goal definition and application, identification of measurable behavior change and clear understanding of community/support resources available to clients. The coach must be able to effectively assess a client's readiness for change and address multiple goals within a framework that addresses complex barriers to behavior change. Recognition and understanding of individual strengths and limitations, emotional intelligence and provision of a nonjudgmental environment is essential. The coach must demonstrate success in moving the individual towards sustainable lifestyle behavior changes.

Job Requirements:

Bachelor's Degree in Health/Fitness or in a related field
Basic Life Support for Healthcare Providers (BLS) 
Fitness Instructor Certification as applicable
Excellent written, verbal and interpersonal communication Computer Applications 
Principles of health behavior change, health coaching, wellness coordination 
Extrinsic/intrinsic motivation, readiness to change, ability to measure behavior change
3-4 years experience specialist organizing and coordinating multiple programs and projects 
Completion of TriHealth Wellness Coaching training program within 6 months of being hired
Up to 1 year experience Customer Service 

Job Responsibilities:

Work with Miami Oxford University employees to create a community wellness program. This involves developing a calendar of events and then building relationships within Miami Oxford University to implement the program as a team.
Provides support for group fitness classes and all group fitness special events and programs.
Provide support for the development, coordination and delivery of wellbeing program products and services -newsletters, marketing materials, presentations, incentive programs- to employees. Provide staffing for scheduled events. Communicate with vendors and staff for those events. Assist with special projects for those corporate contracts.
Demonstrates: an understanding of health and fitness, the ability to assess client needs and establish rapport with varied clientele, the ability to use motivational interviewing skills, set SMART goals and identify measurable behavior change for clients. Uses knowledge of community/support resources is essential. Participates in continuing education training. Demonstrates clear understanding of confidentiality and HIPAA compliance.
Demonstrates a belief in the client’s ability to make change and has an ability to work collaboratively with clients in problem solving and setting behavior change goals.  Demonstrates observation and communication skills to provide optimistic feedback about client’s accomplishments or lack of progress. Demonstrates emotional intelligence with clients and is able to align with clients in recognizing strengths and limitations.
Demonstrates an ability to organize information and develop action plans for clients. Assists clients to identify rewards that work for them. Demonstrates ability to help move clients toward sustainable behavior change.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community