POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

Our guest's first impression is vital to a lasting one!  If you have the charisma and energy that everyone talks about, we have the career for you! 

Oversee front desk operations and associates to ensure prompt, courteous, and efficient scheduling of guest services and guest contact.  Assist with training Holistic Healing Center services team in all tasks related to their position, as well as possessing an in-depth knowledge of HHC treatments. Maintain open lines of communication with Spa and Wellness Leadership and Service Providers. Resolve guest complaints quickly and efficiently and to the Guest’s satisfaction. Perform administrative duties such as managing Spa memberships, tracking/preparing for Spa VIP arrivals, performing associate reviews and interviews, and reconciling over and shorts.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Greet and Welcome incoming guests. Confirm service preferences. Understand and Anticipate the needs of guests and provide them with personal solutions. Acts as a point of reference for guests in need of assistance or information. Know all opening and closing responsibilities in detail. Maintain a competent and motivated team via job description criteria, creating a learning environment which maximizes productivity, skill development, and team member retention. Maintain an efficient workspace by keeping front desk supplies stock. Demonstrates respect, sensitivity, and concern for guests’ needs in a professional manner. To provide information about the Holistic Healing Center and its services, treatments and concepts as well as pricing, as requested. To communicate/suggest programs and services that would be appropriate for guest needs. To understand all Holistic Healing Center services, treatments, classes offered, and can explain each in clear, precise manner. To ensure the overall smooth operation of the check in and guest experience. Handles problems or complaints by guests. Consistently model behavior that is commensurate with Nemacolin Values and Governing Service Principles. Represent the Holistic Healing Center and its philosophy, by each staff member maintaining a healthy, fit appearance and a positive attitude. Motivate staff to sell and upgrade our guests. Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma or equivalent. Customer-service oriented. Excellent communication skills. Must possess a valid driver’s license. Must be able to speak English. Must be able to work flexible hours including nights, holidays and weekends.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas Wisteria Associate Community Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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