The opportunity

Responsibilities

Support the existing ANAPLAN models built for Workforce Management through modifications, enhancements, and bug fixesWork directly with WFM Leaders to fully document all process and technical deliverables on potential new builds such as forecasting models and other WFM related reportsEnsure robust framework of controls in place across the ANAPLAN landscapeEnable end-users to engage with the models by incorporating dashboards and visualization

What motivates you?

You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems or any course helpful in building software applications to support Workforce Management processes2+ years of experience on the following:Designing and building cloud solutionsBasic knowledge in ANAPLAN, initially able to create simple models using the platformKnowledge in R and Python since the models have dynamic dataMS-SQL Tables, Views, Stored Procedures, Triggers and FunctionsAdvanced knowledge of MS Excel and OfficeExcellent relationship building and interpersonal skills with a focus on high level of professionalism and customer serviceKnowledge and understanding of Contact Centre and Back-office operationsSuperior attention to detail, analytical and problem-solving skillsStrong documentation skills for functional specifications and presentationsExperience engaging with 3rd party vendorsStrong analytical and innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environmentAbility to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelinesStrong written, oral and interpersonal communication skills. Tact and clear verbal and written communication skills are necessary to facilitate solutions and resolve problemsNice to Haves:
ANAPLAN Level 1 Model Builder certification
PowerBi or Tableau knowledgePrior experience in working with offshore teams

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid