ADP is hiring a Relationship Manager. In this position, you will manage a dedicated book of business to ensure client satisfaction. From proactive outreach to product escalations, you will act as a liaison with our clients, enhancing the relationship, building trust, and securing a long-term relationship.

 Unlock Your Career Potential: Relationship Management at ADP. Relationships matter. That's why at ADP, one of the world's largest providers of workforce solutions, we have an entire team dedicated to developing and enhancing our client relationships. From day one, we start by taking the time to understand our clients' business and their unique needs. From there we work to build and maintain a high level of trust that drives satisfaction levels unheard of in our industry. Do you have a passion for working directly with clients to maximize their success? If so, we have the role for you.

RESPONSIBILITIES

Develop strong, positive relationships with clients within your dedicated book of business by providing strategic support of their business insurance needs. Possess industry knowledge that facilitates a complete understanding of our client’s business objectives, strategic direction, and requirements to proactively demonstrate and deliver increased value through the life cycle of the client as it relates to their business insurance coverage and Pay-by-Pay product. Serves as the client’s primary contact, acting as a liaison, and as an internal client advocate. Maintains a comprehensive understanding of their Property & Casualty portfolio, other ADP services and coordinates communication among the various business partners. Proactively ensures client satisfaction through regular touchpoints, soliciting feedback on additional offerings and future needs, acting as appropriate (ie: quote, upsell, remarket, audit reconciliation). Maximize retention by working with carriers, and external ADP partners to resolve issues that may impact the client relationship. Performance Metrics Include: retention, technology adoption and utilization, and adherence to risk and compliance policies. Acts as an on demand or dedicated client contact with an expertise in the Workforce Now and NextGen payroll platforms as well as any predefined specialized service offerings. Perform other related duties as assigned.

QUALIFICATIONS REQUIRED:

3-5 years of Property & Casualty insurance industry experience Property & Casualty General Lines license YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.