Company Description

The Whitespace platform has been leading the way in data-first since launch in August 2019, leaving outdated analogue document-based trading far behind. Our mission is to support the entire (re)insurance life cycle, making it faster and more efficient. We believe in smoothing the process, not adding layers to it. While data-first and digital trading are the buzz words thrown around in the insurance market, not all platforms can live up to the hype. We know that brokers and underwriters who use Whitespace work faster and smarter.

Summary and Purpose          

Whitespace are looking for several experienced Account Managers ideally from the London Specialty/Wholesale insurance market with proven work experience as a Broker / Underwriter or Account Manager.

Responsible for managing existing client relationships to ensure high retention client satisfaction and growth.

This role also includes the development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board. Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

Experience Required

Experience in a London specialty/wholesale insurance market Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance Delivering client-focussed solutions to customer needs Experience of using Whitespace would be a plus Knowledge / Skills / Attributes required Strong verbal and written communication skills Excellent listening, negotiating and presentation skills Understanding of stakeholder management Intermediate understanding of the risk placement process between brokers and carriers Solid experience with CRM software and MS Office Understanding of insurance acronyms and terminology Broad understanding of the London Insurance Market Entry level understanding of the global Insurance Industry An interest in technological advances in Insurtech Willingness to learn and be agile in a fast-paced environment Ability to operate collaboratively with colleagues is essential Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders

Main Duties

Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services Organise and deliver Whitespace Platform demonstrations to prospective and existing customers Attend, run or assist at customer training demonstrations with other Account Managers Operate as the first point of contact for non-technical matters specific to your accounts Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings Record all work using the company’s preferred CRM and DMS system Provide support to the Chief Platform Officer and Chief Commercial Officer as required Undertake full account reviews and analysis using preferred company reporting tools Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process Successfully manage the end-to-end onboarding process for all new customers Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively Willingness to work flexible hours at times, based on needs