Are you experienced within KYC and are passionate about client experience? Then you found the right team! 

As a Wholesale KYC Operations - Markets New Business Associate in Operations team, you will act as a single point of contact and a subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records.  You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities).

Job responsibilities

Manages the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritize active requests, provide status updates of key onboarding managing the end to end process Builds and develops strong partnerships, identify challenges and eliminate roadblocks with all internal partners Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners Manages personal workload and priorities ensuring timely escalation of key risks/issues to management Identifies and executes process improvements, provide guidance and support on key process and technology initiatives to the business Works as a role model to peers and drive training and sharing of good practices Leads peers engaged on the same portfolio 

Required qualifications, capabilities, and skills

Strong written and oral communication skills with experience of conflict resolution Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organizing workload for maximum productivity The ability to analyze customer data and identify potential financial crime risks The ability to review and verify customer information accurately Sound knowledge of KYC/Compliance/AML standards Sound understanding of the Financial Industry Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)