Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class? Then this role is for you.

As a Wholesale KYC Production Manager Vice President in the Wholesale KYC Operations Client Office team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records.  You will be aligned to a designated Front Office team and facilitate across all teams on KYC execution (both new business and renewals + remediation activities).
 

Job responsibilities

Leads the team of Analysts and Associates Manages the teams’ New Business and Renewals pipelines for the Front Office to prioritise active requests, provide status updates and responsibility for business forward planning Completes requests for new Client and incremental onboardings for the CIB Front Office, prioritises active requests, provides status updates of key onboardings Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners  Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements Coordinates case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams  Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests  Manages personal workload and priorities ensuring timely escalation of key risks/issues to management  Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

Minimum 4 years of previous experience in managerial role within KYC/AML/Compliance departments Excellent written and oral communication skills in English language with experience of conflict resolution and risk mitigation Familiarity with working in an analytical environment, ability to evaluate complex and lengthy documents to ensure full adherence to regulation requirements Proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organising workload for maximum productivity