At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description Warren Location: Maintain positive W.I.C. Program communication by approaching others w/an attitude of Hospitality & service. + Answers the telephone in a prompt and courteous manner; stating name, department, and offers to provide assistance; and is attentive to participant's needs. + Forwards all incoming calls to appropriate W.I.C. personnel in a respectful manner. + Relays messages accurately and in a timely manner. + Acknowledges all WIC dairy vendor (address, formula etc.) by correctly completing forms, reports to vendor and solves complaints according to State/Local W1C Policies. + Maintains outgoing WIC mail daily through: + Ensuring all mail is stamped correctly + Reads and records ascending and descending postage count. + Transporting mail to outgoing mail + Anticipates and accommodates the needs of WIC participants through proper scheduling of WIC appointments according to participant status. + Captures initial information to process new WIC participants according to State/Local WIC guidelines: + Verifies categorical; geographical and economic eligibility; + Completes and saves data to correctly intake WIC participants; + Completes and saves data to maintain group relationship for all family members and mails appropriate forms for families of three or more; + Completes and saves scr 107/Update Participants Schedule according to categorical eligibility. + Informs potential WIC participants of all necessary documentation needed for WIC certification. + Explains nutrition risk criteria for WIC eligibility. + Schedules participants for: recertification appointments; nutrition education; follow-up/individual high-risk appointment by verifying participant's status and base/term dates to prevent interruption of WIC services. + Accommodates participants request for specific dates/times or coordination with other family members + Updates and saves all necessary data in PC, and documents appointment in participant's file. + Certifies infants of WIC mother without visit (newborn) according to WIC System Redesign + User Procedures Manual, Section III 2.39-47. + Determines mother's status on the WIC Program (active/inactive) + Completes intake screen on computer giving newborn an identification number. + Obtains and enters into the computer: Health data, risk assessment, dairy delivery route code, schedules the appointment, groups mother and newborn under family group number; consults with Health Professional when necessary for appropriate food package, and issues coupons. + Verifies newborn ID, updates CPA and copies for chart. + Compiles newborn chart. + Maintains WIC appointment schedules through use of computer system and in accordance W/ State and Local WIC Policies and Procedures. + A Prints participant schedule function (C,R,K,E,F) reports daily. + Correlates participant files according to function and distributes to appropriate staff daily. + Telephone clients daily for appointment reminder. + Completes WIC reminder cards according to State/Local WIC Policy and Procedures; mails with appropriate forms within two weeks of scheduled appointment. + Maintains closed file system. + Purging all files on a monthly basis (5 years old, inactive women) + Shredding charts of children/women who have been inactive for three years and six months. + Responsible for clerical/office duties. + Maintains inventory of office supplies, State forms and completes purchase orders when necessary. + Maintains systematic order of employee bins, bulletin board and educational materials. + Shows effective use of equipment and materials. + Cross trained in duties pertaining to: Health Assistant; running the Beginning Day/ End of Day reports. + Assist health department with immunization clinics when needed. + Trains, supervises, and evaluates Private Industry (PIC); W.T.C.S.A; Trumbull County Joint Vocational School employees/students. + Attends Mercy Health and or WIC seminars/in services and correctly prepares travel forms. + Performs other duties as assigned by Program Manager. **Requ** **i** **reme** **n** **ts** High School Diploma required. **EXPERIENCE:** Six months to one-year experience in clerical required. Office work which demonstrates ability to handle a workload; varied office equipment and different personalities. Proper use of office machines/equipment - basis computer knowledge. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com