Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants. Why Work for SMOC? + Flexible schedule, work/life balance and a 35-hour work week. + Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. + Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment. + Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer. + Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer + EyeMed Vision Insurance + 403(B) Retirement Plan with a company match on day one. + Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability. + Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: + Travel to multiple WIC sites + Answer and direct phone calls + Screen applicant inquiries for eligibility + Manage appointment scheduling/rescheduling including reminder phone calls + Greet and triage participants to appropriate staff + Oversee flow of applicants/participants in waiting area + Clerical duties as assigned/required + Verification of identity, income, residency, participant category and data entry + Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors + Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs + Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits + Issuing and re-issuing food/formula prescriptions/benefits + Security of WIC e-cards + Receive training and attend appropriate in-services to attain competency and earn CEUs + Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education + Participate in quality assurance activities + Assist in the planning and development of education materials and group nutrition education activities + Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status + Engage all clients by understanding and addressing their needs whether within or outside the scope of work + Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas + Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements + Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures + Other duties as assigned Knowledge and Skill Requirements: + Fluency in English, Spanish AND Portuguese + High School Diploma or GED + Valid Driver’s License + Reliable, daily means of transportation to/from/between multiple WIC sites + Availability to work during morning, afternoon, evening and Saturday hours + One year office experience with good computer skills + One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide + Excellent communication, interpersonal and customer service skills + Well-organized, systematic, team-work approach to work + Interest in nutrition or health care + Sensitivity to the needs of participant population Organizational Relationship: Directly reports to Program Director. Indirectly reports to Senior Nutritionist. Direct reports of this position are N/A. Indirect reports of this position are N/A. Physical Requirements: Ability to drive. Ability to see and read a computer screen and paper documents. Sitting for sustained periods of time Working Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace. 8:30am - 4:30pm ; Monday, Wednesday, Thursday Friday 11:30am - 7:00pm ; Tuesday 8:30am - 4:30pm ; Saturday (approximately 3 days per year) 35