This position provides global operational support, both request fulfillment and incident management, for services hosted in the edge, private and public cloud at Emerson. An engineer is responsible for installation/configuration, operation and support of Windows systems hardware and software related infrastructure. 

Tasks will be focused on maintaining high availability, performance, and security of Windows based server systems that are provided by our Hosting Services. The Engineer may also work with a lead engineer when migrating, onboarding new clients, or acting as a point of escalation for clients using Windows environments as well as participating in strategic projects and initiatives. As part of the position, the engineer will record information relayed from the customer and the fix steps performed along with their corresponding results accurately in the case management system (ServiceNow). They will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. This role will focus on Windows engineering covering Microsoft Azure, AWS, Alibaba Cloud, Oracle Cloud Infrastructure (OCI) and Private Cloud.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE: 

Server Installation and configuration  Plan and support lifecycle of Windows OS  User and Group management  Security and access management  Security and patch management 

WHO YOU ARE: You identify and seize new opportunities. You achieve gained trust and support of others. You attentively listen to others. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

 FOR THIS ROLE, YOU WILL NEED:  Bachelor Degree in engineering, Computer Science, Information Technology or related field  3+ years of relevant experience commensurate with the level of the position (including Co-op and Internship).  Experience with Azure, AWS and OCI.  Experience with Virtual technologies: VMWare, Nutanix AHV, Hyper-V  Experience with RHEL, SLES, OEL  Fundamental knowledge Oracle EBS, Oracle DB and SAP  Experience in shell scripting and automation  Experience in patch management and upgrade processes  Skilled in troubleshooting and issue resolution while providing RCA  Proven understanding of network configurations, TCP/IP, iSCSI and kernel configurations  Solid grasp of performance analysis and tuning  Authorized to work in the United States without sponsorship now and in the future

 

PREFERRED QUALIFICATIONS THAT SET YOU APART: 

Experience in supporting applications in public cloud environments.   Experience working requests and incidents from ServiceNow ticket queues.  Fundamental understanding in a network and/or cybersecurity field.  Microsoft Certified: Azure Fundamentals.   CompTia Cloud+, Network+ and/or Security+  Independent, critical thinker, capable of advance problem solving  Experience of working in a multi-site global environment and multi-site deployment providing business continuity   Understanding of ITIL processes 

OUR OFFER TO YOU: 

Flexible Work Schedule - Remote Work Option:

This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers. 

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.  We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership.  We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. 

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