About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. How would you like to work with a company that is revolutionizing the business and digital transformation of the Retail Industry? Job Summary: We are seeking a highly skilled QA Lab Manager to oversee the daily operations, maintenance, and advancement of our quality assurance lab. The ideal candidate will have a strong background in hardware resolution, SQL, network configuration, and troubleshooting. This role requires exceptional technical expertise, organizational skills, and the ability to manage multiple projects in a fast-paced environment. Key Responsibilities: + Manage the QA lab's day-to-day operations, including equipment setup, maintenance, and calibration. + Develop, implement, and monitor testing procedures to ensure product quality and compliance with industry standards. + Oversee hardware and software testing to identify and resolve issues efficiently. + Collaborate with QA and Integration teams to address and troubleshoot technical challenges. + Configure, monitor, and troubleshoot network infrastructure within the lab environment. + Write and optimize SQL queries to analyze test data and support reporting requirements. + Lead efforts to diagnose and resolve hardware failures and compatibility issues. + Work independently and take ownership of lab operations while collaborating with cross-functional teams. + Stay up-to-date on emerging technologies, tools, and methodologies to enhance lab capabilities. --- Basic Requirements: + Associates or Bachelor’s degree in Computer Science, Engineering, or a related field. + US Citizen + Ability to pass Public Trust background check. + Must have working knowledge of scripting languages such as Power Shell and VBScript or software development experience (C# .Net). Demonstrated experience with Microsoft SCCM/IBM BigFix + Must have strong analytical ability and problem-solving acumen + 3+ years of experience in quality assurance or lab management. + Strong knowledge of hardware resolution and troubleshooting techniques. + Proficiency in SQL for query writing, data analysis, and reporting. + Experience with network configuration, monitoring, and troubleshooting. + Familiarity with industry-standard QA tools and methodologies. + Excellent organizational and project management skills. + Strong problem-solving and analytical skills. + Effective written and verbal communication abilities. --- Preferred Qualifications: + Certifications in relevant technologies (e.g., CompTIA Network+, SQL certifications). + Experience with automation testing tools and frameworks. + Familiarity with virtualization technologies and cloud platforms. + Prior experience in a regulated industry or with compliance standards. --- This is an excellent opportunity for a seasoned QA professional to take a leadership role in a dynamic and innovative environment. If you are passionate about ensuring product quality and driving continuous improvement, we encourage you to apply. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.