At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description: Windows Server Platform Operations Engineer

Job Details

Job Posting Title:                       Windows Server Platform Operations EngineerLocation:                                      Hyderabad, IndiaJob Profile:                                   P3Job Type:                                      Full-Time, PermanentExperience Level:                  8+ years

Lilly’s Purpose

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Summary:

We are seeking a highly skilled and experienced L3 Windows Server Platform Operations Engineer to oversee the operations, management, and support of our enterprise Windows Server environment. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of the Windows server infrastructure while leading a team of L1 & L2 Operations Engineers. This position requires in-depth technical expertise, leadership skills, and a proactive approach to problem-solving and operational excellence.

How You’ll Succeed

Be Bold – You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability.Be Fast - You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.Be Proactive - You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities.Be Your Best - You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey.

Key Responsibilities:

Server Operations & Administration

Manage, maintain, and troubleshoot Windows Server environments, including Window Server 2016,2019 and 2022.Oversee the configuration, patching, and updating of Windows servers to ensure compliance with organizational policies and security standards.Monitor server performance, analyze issues, and implement solutions to optimize uptime and performance.

Leadership skills

Lead, mentor, and guide a team of L1 and L2 engineers, fostering a culture of continuous learning and operational excellence.Coordinate daily operational tasks, incident management, and problem resolution with the team.Act as the primary escalation point for high-priority incidents and outages.

Project Management

Lead infrastructure projects such as server migrations, upgrades, and deployments, ensuring timelines and goals are met.Collaborate with cross-functional teams to plan and implement new technologies or enhancements.Develop and maintain documentation, including procedures, system configurations, and disaster recovery plans.

Security & Compliance

Ensure adherence to organizational security policies and regulatory compliance requirements.Maintain and troubleshoot OS related configurations such as security updates, antivirus solutions, and vulnerability remediation on Windows Server systems.Assist in periodic SoX and internal audits of server environments and configurations to identify and mitigate risks.

Stakeholder Collaboration

Work closely with business units, application teams, and other IT departments to address requirements, dependencies, and operational needs.Communicate effectively with stakeholders, providing updates on operational performance, projects, and incidents.

Incident & Change Management

Manage incident resolution and root cause analysis for critical server issues.Oversee change management processes, ensuring minimal impact to production environments.

Required Skills & Qualifications:

Technical Expertise

8+ years of experience managing enterprise-scale Windows Server environments.Strong expertise in Windows Server 2016/2019/2022 virtual machines of public clouds & VMware.In-depth knowledge of patch management (WSUS), automation (PowerShell scripting), configuration management, Ansible & backup solutions.Proficiency in disaster recovery strategies, and high-availability configurations (e.g., clustering).Familiarity with cloud technologies such as Azure or AWS (especially hybrid cloud environments).

Soft Skills

Strong analytical and troubleshooting skills, with the ability to handle complex technical challenges.Proven leadership and team management experience, with excellent interpersonal and communication skills.Ability to prioritize, multitask, and work effectively under pressure in a fast-paced environment.

Education & Certifications

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent).Certifications such as MCSE, Azure Administrator, or ITIL are strongly preferred.

Desirable Skills:

Experience in automating administrative tasks using tools such as Ansible, Terraform, or other DevOps tools.Knowledge of ITSM tools (e.g., ServiceNow) and experience in ITIL-based processes.Experience working in a regulated environment (e.g., healthcare, finance, pharmaceuticals).

Additional Information:

Role located in Hyderabad (relocation required).Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays.  Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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