• Assist customers by troubleshooting software at a highly professional level.

• Analyze and identify symptoms of a problem to provide an end-to-end solution.

• Consult customers with data/web/design workflow and implementation.

• Maintain up-to-date knowledge of software and resources.

• Provide guidance to fellow team members as a subject matter expert Job Requirements.

• BA in Computer Science, Management Information Services, or equivalent experience required.

• At least four years of experience in a Technical Support field, troubleshooting software problems.

• Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution.

• Experience implementing, deploying, and troubleshooting PURL and email campaigns.

• Solid troubleshooting and research skills across multi-platform desktops and servers.

• Proficiency installing and configuring software in Windows Server environment.

• Great customer service skills and a willingness to learn.

• Highly developed verbal and written communication skills in English.

• Ability to work both in a team environment and independently.

• Discipline to be self-motivated and self-directed when necessary Desirable Qualities.