The Good Earth Wine & Food Co is an award-winning winery, restaurant, and event setting overlooking endless rows of vines and gardens bursting with life. Producing a variety of red, white, rosé, and sparkling wines that have received both national and international accolades, and an eatery focusing on farm fresh, seasonal cuisine, the Good Earth has a rustic elegance that is both spectacular and provides the warmth of home. The Good Earth is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the desire to work as a Wine Retail Educator and are looking to join a team of champions we want to meet you! OUR AWARDS: + Great Place to Work Certified – 2022, 2023, 2024 + Most Trusted Executive Teams – 2023 + Best Places to Work in Hospitality & Retail – 2023 + Best Places to Work in Canada – 2024 + Best Workplaces for Women – 2024 + Best Workplaces for Mental Wellness - 2024 AT THE GOOD EARTH OUR WINE RETAIL EDUCATORS: Are confident and enthusiastic about their role in creating extraordinary experiences for our guests. Work in a welcoming and exciting environment where we lead by example and work as a team of champions to achieve results. This is the perfect opportunity for someone who is looking for a professional customer service role and enjoys entertaining.  We offer part-time opportunities during daytime, evening, midweek and on weekends.  THE WINE RETAIL EDUCATORS AT THE GOOD EARTH HAVE THE OPPORTUNITY TO: + Greet arriving guests and welcome them in a friendly and efficient manner + Educate guests on the wine and product selection, making effective recommendations to promote sales + Accurately process transactions and receive payments from customers for wine and other retail product sales using the POS system + Get to know the guests; be able to comfortably answer any questions a guest may have; ensure guest satisfaction + Ensure complete product knowledge (including but not limited to wine varieties, region, tasting notes, and food pairings) to enhance customer experience and appreciation + Utilize Smart Serve training to ensure guests are served in a responsible manner, checking identification to verify legal age requirements for customers when warranted + Maintain clean, organized, and visually appealing areas, ensuring products are well-displayed and accessible + Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences + Exercise good judgment and demonstrate leadership abilities + Drive positive change in the organization + Assist fellow team members and other departments wherever necessary to maintain positive working relationships + Other duties as assigned WINE RETAIL EDUCATOR POSITION REQUIREMENTS: + Friendly, professional and customer service focused + Knowledge of wine, wine pairings, and/or related certifications an asset + Minimum of 1-2 years previous customer service experience + Experience handling cash and processing payments an asset + Positive, outgoing and friendly team player + Flexible availability to work day-time and evenings both mid-week and on weekends required + Smart Serve Certification required WHAT CAN WE OFFER? + Great Place to Work certified + Competitive wage package + Pay on demand + Group RRSP program + Worldwide hotel discounts + Restaurant discounts + Staff recognition, years of service rewards + Team building and wellness events + Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge, and the Good Earth Wine & Food Co. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of our local communities with every strategic initiative we pursue. Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.   Powered by JazzHR