Primary Purpose

To provide Maintenance and Operation Support for Data Center Common Infra Structure

Responsibilities:

Assess & implement SR/CR within the stipulated SLA Provide supporting documentation, reports, and other information to management Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times Assist in problem/incident resolution and determination Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer 24x7 Standby Support required  Expected to work during off-peak hours on scheduled system activities

Requirements:

Diploma / Degree in Information Technology, Computer Science or equivalent 3 - 5 yers of hands-on technical experience in Windows Server 2019 Hands-on experience in Microsoft Active Directory, Microsoft SCOM, Microsoft SCCM, Veritas - Netbackup