IT@JH Network, Telecom, and Data Center is seeking a **_Wireless Support Assistant_** who with guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include wireless networking. **Specific Duties & Responsibilities** + Assist IT professionals who are responsible for the wireless network and infrastructure of for the Johns Hopkins University and Health System. + Fleet replacement working directly with Network Engineers. + Learn how to conduct wireless surveys using Ekahau. + Learn basic network functions for routing and switching. + Learn RF coverage, inhibiters, AP design, and client/device troubleshooting. + Learn to manage, monitor and troubleshoot wireless connections and install/upgrade wireless access points. **Work Location** + 100% onsite. + Home office at JHU Homewood Campus with expected travel to other Hopkins locations as necessary. **Special Physical Requirements** + Standing and or walking for extended periods of time. + Ability to lift/carry/move equipment up to 20lbs. **Minimum Qualifications** + Completion of sophomore year of high school and some high school course work in IT, or IT Networking. **Preferred Qualifications** + Basic knowledge of IP/MAC addresses, DHCP. + Computer experience . + Technical hands-on training on devices, network and/or wireless technologies. Classified Title: Office Aide Job Posting Title (Working Title): Wireless Support Assistant Role/Level/Range: ATO 37.5/01/OA Starting Salary Range: $15.00 - $19.20 HRLY (Commensurate w/exp.) Employee group: Casual / On Call Schedule: Varies Exempt Status: Non-Exempt Location: Homewood Campus Department name: ​​​​​​​IT@JH Networking, Telecom and Data Ctr Personnel area: University Administration The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range. Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf