We are currently seeking a Work Management Centre Service Representative reporting to the Work Management Centre Team Lead. The WMC Representative roles is to deliver exceptional customer service across the business unit, proactive, taking ownership and have a positive “can do did do” attitude.

ABOUT THE ROLE

We are on the lookout for our next WMC Representative to join our Auckland team, the role includes rostered shift work with the potential to work a Tuesday to Saturday shift. The WMC Representative team ensure that the continue to maintain a strong relationship with our customers by always providing rapid solutions across New Zealand.

If you thrive in a busy high service level environment, then this role could be a great opportunity for you!  

 ABOUT YOU

Strong phone-based verbal communication skills  Previous experience in either a contact centre, dispatch or jeopardy management role  Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions in a timely manner A team player attitude with the ability to remain calm and effective under pressure  Previous experience in a fibre industry is advantageous  Ability to build key relationships with internal and external stakeholders

 WHAT WE OFFER 

Competitive remuneration  An opportunity to work for a major ASX listed company Opportunity to work in an agile dynamic environment Develop your professional career within a highly successful multi-disciplined business environment Exceptional work culture and supportive team environment  Mentoring, leadership and development programs

Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength.  

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

To join the Downer team please “apply now”. We respectfully request no recruitment agency approaches. Please be advised that email applications will not be accepted.