Support Center - Irving

All Michaels Distributions Centers operate using the same warehouse management system (WMS). The WMS engineers are needed to support the system functionality for the business (distribution centers).

Major Activities

Monitor open issues/resolutions for new Warehouse Management System (WMS)Perform User Acceptance Testing (UAT) of changes and issue resolution and provide results and feedback to the Michaels IT team.Monitor new IT tickets submitted by all Distribution CentersSupport Distribution Centers with new WMS as needed for problem resolutionUnderstand and support WMS configuration changes for legacy WMS based on business needsParticipate in design, UAT, and deployment of all WMS major changes, including upgradesTravel to DC sites during deployment of upgrades and major changes (as needed)Other duties as assigned

Minimum Education

Bachelor’s Degree

Minimum Special Certifications or Technical Skills

Experience with warehouse management systemsBlue Yonder version 2019 or greater a plusProficiency with Word and Excel

Minimum Type of Experience the Job Requires

Distribution center operations and systemic transactions

Preferred Education

Bachelor’s Degree
 

Preferred Special Certifications or Technical Skills

Basic understanding of SQL queriesAdvanced proficiency with Word and Excel

Preferred Type of Experience the Job Requires

Experience with configuration or design of warehouse management systems

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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