WMS Support Engineer

Position Summary: 

The WMS Support Engineer role is responsible for overseeing the day-to-day support and maintenance of TireHub’s Warehouse Management System (WMS), Körber. This role ensures the efficient operation, stability, and continuous improvement of the WMS platform by providing technical support, troubleshooting system issues, and coordinating resolutions in a timely manner.

This role will report to the Sr. Leader Enterprise Applications.

 The individual must exhibit the following core attributes of the TireHub commitment:

Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end.  Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

Operational Support & Collaboration

Collaborates with team members in an RDC/TLC to understand daily operational challenges. Works closely with IT and operations teams to assist in building new processes for the Körber RF application, dashboard, and SSRS reporting functionality.

System Support & Resolution

Manages and resolves open support cases for the WMS platform. Troubleshoots production issues, provides timely communication to management and customers with clear and effective documentation. Provides Level 1 and Level 2 support for all Körber WMS issues, including but not limited to, SQL database errors, system outages, and RF connectivity issues.

Rollout & Emergency Support   

Participates in the rollout/updates of Körber WMS to existing TLC/RDC warehouses, including some scheduled weekend work as part of the rollout plan. Provides emergency support during critical business process interruptions, with availability outside standard business hours when necessary.

Compliance & Additional Responsibilities

Ensures adherence to TireHub policies, procedures, and guidelines. 

·         Completes additional tasks assigned by the Sr. Leader Enterprise Applications or another member of Senior Leadership, as requested.

Competencies:

Problem-Solving: Strong analytical and critical thinking skills to diagnose and resolve technical issues efficiently. Communication: Excellent communication skills to interact with team members, stakeholders, and external partners effectively. Decision making: Drawing correct and realistic conclusions and making timely decisions based on available information. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.

Education/Experience:

Bachelor’s degree in IT, MIS, Computer Science, or related field is preferred. 3-5 years of WMS administrative experience. Including but not limited to, setting up picking flow strategies, replenishment strategies, RF device configuration, user administration, inbound/outbound API messaging flows (integration with ERP). Extensive hands-on experience in WMS support and operations

Required Knowledge, Skills, and Abilities:

Intermediate Microsoft SQL Server experience (Including but not limited to SELECT statements with more than 2 joins and some basic UPDATE commands). Technical understanding of Körber or similar WMS systems. Conceptual understanding of RF over Telnet platforms. Proficient critical thinking and problem-solving skills. Effective communication and organizational skills with the ability to set and meet deadlines. Strong collaboration skills to work effectively with cross-functional teams and identify technical solutions. Ability to solve complex challenges, identify patterns, and implement data-driven solutions using analytical and critical-thinking skills. High level of organization and attention to detail, ensuring thoroughness in tasks and projects. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). A valid Driver’s license with at least 2 years of driving experience required (3 years preferred; Does not include time on learner’s permits).

Preferred Knowledge, Skills, and Abilities:

Advanced Microsoft SQL Server experience, including building SQL jobs, stored procedures, optimizing query performance. Conceptual understanding of enterprise applications and how data flows between systems.  Strong knowledge of technology and industry trends related to tire distribution. Experience working with ticketing systems such as ServiceNow, Jira, or similar platforms. Experience working in a development environment.

Working Conditions:

This is a fast-paced and dynamic operating environment. Most of the time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles. Must be able to work flexible hours to accommodate routinely critical system changes and emergency events. Ability to travel up to 10%.

 

**This role is based in our headquarters office in Dunwoody, GA and requires a strong in-person presence.