*** Must have an active (or ability to obtain) TS/SCI with Polygraph Clearance***

*** Must possess a clearance at the TS/SCI access level, and have favorably completed a government issued Polygraph ***
The Work Control Desk (WCD) handles requests for many different services performed by Facilities Operations & Maintenance employees Work Control is responsible for taking calls and online maintenance requests and creating work orders. The WCD dispatches work orders to the maintenance shops, and help answer questions about the timing and status of the work. The WCD are committed to providing the best possible service to our customers.

• All requests for routine, non-routine, and emergency services are coordinated through this desk.
• The Work Control Center staff processes all work requests from inception to completion.
• The WCD lead will also be responsible for gathering and transmitting all work control and labor metrics.
• The duties may include additional tasks as required from the program business operations office or Facilities Manager.
• This will include, at a minimum, labor hour verification, invoice validation and weekly work and maintenance metrics.
• Data entry to CMMS and Work Order systems
• CMMS infrastructure asset verification
• Other duties as assigned

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