About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you! Job Overview In coordination with the Deputy Program Manager (DPM), the supervisor will assist in providing leadership, planning, and scheduling to the Planner/Schedulers, Production Control Clerks, and other assigned staff. This may include the supervision of bargaining unit staff. The Supervisor, Work Control will utilize all Computerized Maintenance Management System (CMMS) processes as required to meet contract work activities. The incumbent supervises the call center personnel and CMMS production control personnel to provide courteous, prompt, and effective service to all customers; internal/external. The incumbent will collaborate with facilities services personnel to schedule and package work activities to maximize work efficiencies while minimizing contract resources. This exempt position is located at the NASA/White Sands Test Facility in Las Cruces NM. We offer a competitive wage, leave/health benefits, and 401K. We are looking to hire the right person in the right place! Consider joining our team. Work Model: Onsite/Office-Based Responsibilities Essential Duties & Job Functions: Monitors and directs all work schedules and work performed by staff members to include supervising, training, determining work priorities, assigning/reviewing work, and addressing performance issues. Assists in managing all incoming work orders and maintenance activities from customer, to include distributing, tracking, data logging, filing, reporting, and archiving. Ensures Planner/Schedulers are providing product(s) that include job estimates and work packages ready for execution. Collaborates with Planner/Schedulers to provide creativity and judgement in devising approaches to accomplish work, resolve design and operational problems, and make decisions in situations whereby standard engineering methods, procedures & techniques may not be applicable. Assists with compiling, coordinating, reviewing, and processing a large range of contract required records, reports, and submittals. Provide analysis by extracting data from CMMS. Inspects and diagnoses problems to determine corrective actions which will ensure a high level of professional, courteous customer service delivery at all times. Plans and determines work priorities, including allocation/assignment of CMMS activities. Ensures accuracy of incoming work order data and proper classification of work order tickets prior to forwarding them to appropriate departments for execution. Conducts random inspections to review work while in progress. Ensure procedures are being followed while meeting the highest level of customer service standards. Interfaces with external and internal customers, as required, maximizing productivity, and minimizing lost time in a professional, pleasant, and courteous manner. Reviews correspondence and communication from customers, such as customer survey results, and other inquiries and responds to them in a timely fashion with professional and intelligent responses. Responsible for staff members’ timesheets and leave balances; Reviewing timesheets for accuracy; Reviewing leave requests; Ensuring staff members are using leave in accordance with policies Direct oversight of all staff members; completing annual reviews; mentoring and coaching staff as needed; maintaining accurate employee records throughout the term of the contract. Ensures all staff adhere to the safety policies and procedures; scheduling safety trainings as required; holding staff members accountable; promoting a high emphasis on safety. Interacts with other teams to coordinate work, quality, and safety standards. May occasionally be required to operate Customer and Company-owned motor vehicles. Performs other duties as assigned. Job Requirements Mandatory: Position requires a two (2) year degree in the field of Business or related field with four (4) years’ experience in planning/scheduling and/or related to the statement of duties and responsibilities for a total of six (6) years or an equivalent combination of education, experience and training that provides the required knowledge, skills and abilities. Ability to pass pre-hire background and drug. Ability to obtain and maintain the required level. U.S. Citizenship. Valid state driver’s license with acceptable driving. Reasonable Accommodation: CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ada@chugachgov.com Equal Employment Opportunity: Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.