Work From Home Call Center Sales Consultant for Swim School English & Part Time • Fully Remote - US Call Center Sales Consultant Job Description $17.hr+commission Position Title: Call Center Sales Consultant Report to: Director of Operations and Sales Status: Part-time, Non-exempt Location: Home-Based A Call Center Sales Consultant with British Swim School Hudson Waterfront is responsible for answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers’ questions (via phone, social media platforms, live chat and/or email) while making their experience personable and Memorable. Knowledge, Skills, and Ability ● Enthusiastic personality with strong communication and consultative sales skills. ● Ability to adhere to a schedule, shifts, assigned tasks, and follow the policies and procedures of British Swim School. Able to work in a fast-paced environment ● Ability to complete your assigned tasks, as per schedule ● Competent with phone systems and appropriate computer programs (online platforms). ● Comfortable with Xcel, Google Suite, especially Google Drive and email platforms. ● Able to multitask. ● Able to work weekday and weekend shifts (Call center is open 7 days a week) ● Knowledge of Office and Google suite platforms, especially Xcel, Google Drive and emails ● Able to multitask in a fast-paced environment ● Ability to fluently speak English and Spanish; an additional language is a plus. Roles and Responsibilities ● Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats, and emails). ● Make outbound calls as needed on qualified leads and meet the quota as per target. ● Complete outreach for new pool opening, returning customers from freeze, and qualified leads from marketing initiatives (Trade Shows, Social Media advertising, street markets, school presentations, etc…) ● Be prepared through ongoing training, role-playing, and coaching to conduct a Consultative approach and conversations that will optimize revenue opportunities including new callers, multi-day enrollments, sibling/parent enrollments, and other incoming qualified leads. ● Research and keep up to date with all required information on our product and school system using available resources, SOPs, and informative libraries. ● Provide customers with product and service knowledge and accuracy. ● Accurately create family and student accounts, maintain and update customer information into the systems. ● Process payments, billing adjustments, changes, move-ups, orders, forms, and applications. This is a remote position. Compensation: $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.