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Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards.  This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      

Responsibilities

Provides quality customer service and support to Delivery Operations

Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekendsTakes ownership of customer issues and problems until resolved, requesting assistance as needed.Facilitates communication between internal and external customersReports job status details to operation center personnel and others as requestedBuilds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery OperationsEnsures work is scheduled and executed timelyMonitors various reports to ensure process adherence to achieve customer-related goalsResearch, root cause analysis and ownership of resolution of customer issuesProvides feedback to supervision for coaching opportunitiesCollaborates with other work groups to ensure desired customer experienceProfessional and courteous in all contactsUses software applications to prepare correspondence, reports, & presentations
 

Cost Management

Creates appropriate work order to complete follow-up workAssists in reconciling work order materials, labor, and equipment to represent actual field construction Assists in resolving errors and prepares for close-out of construction work orders in work management systemDevelops skill set to report units of property to asset accounting accuratelyResponsible for bargaining unit payrollEnsures timesheet is accurately recorded in time management system in accordance with payroll guidelinesProvides reports to Operations Leadership regarding bargaining unit employees
 

Reliability

Prepares for and provides emergency restoration support as neededSupports the Delivery Operations reliability programs or processes using appropriate work management applications
 

EE Engagement/Safety

Supports Human Performance safety culture through active participation in safety meetingsFollows ergonomics and office safety guidelinesSupports corporate initiativesDemonstrates a commitment to continuous learning and development

Required/Basic Qualifications

Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

High school diploma/GED

Work Management Specialist II

High school diploma/GED AND one (1) year minimum required related work experience

Desired Qualifications

Able to provide Operations Center Administrative supportAbility to multi-task & prioritize work effectivelyAbility to manage multiple competing prioritiesKnowledge of SAP software applicationsKnowledge of MAXIMO software applicationsDetail orientedDemonstrates excellent customer skillsAbility to provide backup support for multiple work functionsPossesses effective written and verbal communication and interpersonal skillsCollaborates effectively in a team environment & works independently in resolving problemsExhibits flexibility and dependability during normal work schedule and emergency storm restorationSupports changing work environments, processes, and policiesProficient in Microsoft Office softwareKnowledge of local ordinances, permits, and inspectionsKnowledgeable of delivery operations processes and work management and related computer applicationsAbility to provide extended in-person emergency response support during storm restoration efforts 

Working Conditions

Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Saturday, February 8, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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