PRINCIPLE DUTIES AND RESPONSIBILITIES

User Management

Perform user management for Workday ERP database including Role and Permission management.

Workday Cloud Support

Manage and implement basic system configuration. Provide functional guidance to developers and the QA team in execution of business processes related to system functions and behaviors. Provide data guidance to developers and the QA team regarding questions on tables and data elements. Manage the database changes associated with upgrades to the Workday ERP software. Define and manage a Disaster Recovery process. Continuously monitor the databases for performance issues. Work with GHX support organizations to remediate database issues.

Processes

Define and implement a data refresh process and strategy. Define and implement a data de-identification process. Define and implement multiple test environments.

Operational Duties

Adhere to Change Management guidelines for all system changes and enhancements. Manage database user access.

KNOWLEDGE AND SKILLS

Required Qualifications

Bachelor’s degree in Computer Science/Information Technology/Systems or related field or demonstrated equivalent experience. 5+ years of hands-on Workday Cloud Administration and system support experience with mid to large market sized companies. Experience with the following Workday Cloud applications: GL, AP, AR, FA, Cash, Procurement, SSP, BI, SmartView and ADF. 2+ years of hands-on experience in Workday Cloud Database Administration. 2+ years of hands-on experience in a support organization or capacity. 2+ years experience with data refresh and de-identification strategies and implementation. Understanding of Quality Assurance testing practices. Hands on knowledge of Workday Cloud SCM Workflow

Required Skills

Possess strong business acumen to communicate with and support Sales, Sales Operations, Customer Support, Finance, Accounting, Revenue, Purchasing, and HR as needed in a functional capacity. Possess reasonable technical acumen to allow learning/working in a basic technical/functional capacity in all Corporate Systems platforms. Advanced PC skills including MS Excel, PowerPoint, Outlook, Basic SQL Strong analytical and problem-solving abilities. Strong interpersonal and communication skills. Familiarity of current project management/execution methodologies. Must be tasked oriented with strong organizational and time management skills. Flexible and able to quickly adapt to a dynamic business environment. Ability to effectively communicate (written and verbal) complex solutions and ideas at a level suitable for any level of personnel from basic business users to highly technical developers. Ability to provide excellent customer service and collaborate between teams. Ability to handle workload under time pressure and meet strict deadlines. Flexible and able to quickly adapt to a dynamic business environment. Ability to keep highly sensitive information confidential and be familiar with HIPPA and GDPR regulations. Must be able to manage time using a work queue comprised of ‘issue tickets’ across multiple platforms and perform to published service levels (SLA) and key results (KR)

KEY DIFFERENTIATORS

Certifications